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Return Policy

1. Return Window:

  • Time Frame: Customers have 72 hours from the time of delivery to initiate a return.
  • Reason for Return: Applicable for items that are defective, damaged, or significantly different from their description.

2. Eligibility Criteria:

  • Condition of Items: Items must be unused, unworn, and in their original packaging with all tags and labels attached.
  • Proof of Purchase: A valid receipt or order confirmation number is required for all returns.

3. Non-Returnable Items:

  • Final Sale Items: Clearance or sale items are not eligible for return or exchange.
  • Perishable Goods: Products that are perishable or time-sensitive (e.g., food, flowers) cannot be returned.
  • Personalized Items: Customized or personalized products are exempt unless they arrive damaged or defective.
  • Intimate Goods: For hygiene reasons, certain items like undergarments or swimwear are non-returnable.

4. Return Process:

  • Initiate Return: Contact our Customer Service team within the 72-hour window at [Your Contact Information].
  • Return Authorization: Obtain a Return Authorization Number (RAN) which must be included in your return shipment.
  • Packaging: Securely pack the item, including all original packaging materials and accessories.
  • Shipping: Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part.

5. Refunds:

  • Processing Time: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund within 3 business days.
  • Method of Refund: Approved refunds will be processed to the original method of payment. Please allow 5-10 business days for the refund to reflect in your account.
  • Restocking Fee: A restocking fee of 15% may apply for returns that do not meet all eligibility criteria.

6. Exchanges:

  • Eligibility: Exchanges are permissible if the item is defective or damaged upon arrival.
  • Process: To exchange an item, follow the standard return process and specify the replacement item.

7. Damaged or Defective Items:

  • Immediate Action Required: If you receive a damaged or defective item, please notify us within 24 hours of delivery.
  • Resolution: We will arrange for a replacement at no additional cost or offer a full refund, including shipping charges.

8. International Returns:

  • Customs and Duties: International customers are responsible for all return shipping fees, including customs duties and taxes.
  • Return Window: The 72-hour return window applies based on the delivery confirmation time.

9. Exceptions and Special Cases:

  • Gift Returns: If you received an item as a gift, you could return it for a store credit within the same 72-hour period.
  • Delayed Notifications: Returns requested after the 72-hour window may not be accepted and are subject to management approval.

10. Contact Information:

  • Customer Support: For any questions or assistance, please contact us at [Your Contact Information]. Our team is available to help you through the process.